Senior Program Manager
Company: Intercom
Location: San Francisco
Posted on: October 16, 2024
Job Description:
What's the opportunity?
We're looking for a Senior Program Manager to join the Strategic
Program Management team in San Francisco. This team is responsible
for defining how to deliver and successfully execute our most
strategic company objectives. You'll partner with executive
leadership to define and bring to life complex, large-scale
programs of work across all teams and orgs at Intercom.
What will I be doing?
- Partner with company leadership to define programs of work that
enable us to hit Intercom's highest priority company
objectives
- Define and prioritize initiatives as well as the roles and
responsibilities needed to execute
- Draw out open questions and work cross functionally to drive
resolution. Drive decision-making by identifying key stakeholders
and surfacing the information needed to make critical decisions,
often cross functionally
- Proactively identify program risks, mitigate and escalate where
appropriate
- Put durable structures in place to set these complex, highly
visible, cross-functional objectives up for success
- Partner with execs, VPs, directors, managers and individuals
across all orgs to drive Intercom's company objective's successful
execution
- Identify and track key objective milestones, ensuring progress
and accountability - work with objective owners and other key
stakeholders to keep program delivery on track
- Understand and communicate initiative status, issues,
dependencies and risks to executives and other objective
stakeholders
- Set best practices when it comes to how we work, and be able to
communicate it clearly across all disciplines
- Live our company values and become a values role-model for the
team and those you work with
What skills do I need?
- You have 7+ years of experience in program management focused
on driving large, complex, cross-functional, multi-location
programs or projects (preferably within SaaS B2B). Ideally you have
direct experience working with product, GTM/marketing, design, and
web leadership and teams
- You have experience working directly with Executive leadership,
and are able to engage with and influence senior executives and
leadership with gravitas
- You demonstrate a high degree of ownership and accountability,
and are able to manage multiple, high-profile projects and
deliverables in an ambiguous and fast paced environment
- You have a strong business sense and can quickly understand
risks/opportunities that will likely lead to a good
outcome
- You are solutions oriented and proactive when it comes to
taking action to solve problems and mitigate risks
- You have strong facilitation and stakeholder management skills
and are comfortable and excited to work side-by-side with execs and
company leaders
- You're an excellent self-starter with a track record of
seamless execution on complex programs with minimal
guidance
- You are able to communicate effectively via various media and
to different audiences, with experience preparing executive-level
communications
Benefits
We are a well-treated bunch, with awesome benefits! If there's
something important to you that's not on this list, talk to us!
:)
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews - great work is rewarded!
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for Intercomrades, friends, and family!
*Proof of eligibility to work in the United States is required.
The base salary range for candidates within the San Francisco Bay
Area is 139,400 - 164,000. Actual base pay will depend on a variety
of factors such as education, skills, experience, location, etc.
The base pay range is subject to change and may be modified in the
future. All regular employees may also be eligible for the
corporate bonus program or a sales incentive (target included in
OTE) as well as stock in the form of Restricted Stock Units
(RSUs).
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Keywords: Intercom, San Bruno , Senior Program Manager, Executive , San Francisco, California
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