Enterprise Account Manager
Company: Comcast Corporation
Location: Stockton
Posted on: October 20, 2024
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Job Description:
Comcast brings together the best in media and technology. We
drive innovation to create the world's best entertainment and
online experiences. As a Fortune 50 leader, we set the pace in a
variety of innovative and fascinating businesses and create career
opportunities across a wide range of locations and disciplines. We
are at the forefront of change and move at an amazing pace, thanks
to our remarkable people, who bring cutting-edge products and
services to life for millions of customers every day. If you share
in our passion for teamwork, our vision to revolutionize industries
and our goal to lead the future in media and technology, we want
you to fast-forward your career at Comcast. Job Summary Responsible
for providing strategic account management and financial sales
leadership for an assigned portfolio of existing mid-market
customers. Develop and manage overall account strategies for
specific named account customers, including identification of
incremental revenue opportunities and retention of embedded base
services. Responsible for overall customer relationship management
and customer satisfaction in addition to delivering annual customer
revenue and retention objectives.Job Description Core
Responsibilities Meet or exceed monthly sales quota through
identification and closing of incremental sales and revenue
opportunities. Renew customer contracts to protect and grow
existing revenue streams. Maintain regular account contact to
ensure positioning and alignment of Comcast Business Services with
assigned accounts. Initiate and deliver proposed solutions to meet
the needs of the assigned customers as it relates to Advanced
Voice, Metro Ethernet or other Business Class products, as
appropriate. Maintain customer satisfaction and serve as the
primary escalation point for any customer issues that arise. Manage
the cultivation, execution and delivery of sales and services to
local and Regional accounts in the Enterprise and mid-market
segment. Collaborate with Sales, Finance and Operations leadership
to develop specific account management plans to meet assigned
accounts needs and an overall strategy to optimize sales and
retention opportunities. Position and sell Comcast Business Class
services across multiple organizational levels including but not
limited to C-level and Executive level personnel. Management of
existing revenue, sales opportunities, quota, funnels and forecasts
consistent with Region, Division and Corporate sales, service and
operational goals and objectives. Consistent exercise of
independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) and overtime as
necessary. Other duties and responsibilities as assigned. Employees
at all levels are expected to: Understand our Operating Principles;
make them the guidelines for how you do your job. Own the customer
experience - think and act in ways that put our customers first,
give them seamless digital options at every touchpoint, and make
them promoters of our products and services. Know your stuff - be
enthusiastic learners, users and advocates of our game-changing
technology, products and services, especially our digital tools and
experiences. Win as a team - make big things happen by working
together and being open to new ideas. Be an active part of the Net
Promoter System - a way of working that brings more employee and
customer feedback into the company - by joining huddles, making
call backs and helping us elevate opportunities to do better for
our customers. Drive results and growth. Respect and promote
inclusion & diversity. Do what's right for each other, our
customers, investors and our communities. Disclaimer: This
information has been designed to indicate the general nature and
level of work performed by employees in this role. It is not
designed to contain or be interpreted as a comprehensive inventory
of all duties, responsibilities and qualifications. Salary: Primary
Location Pay Range: $62,920.00 - $102,960.00Additional Range: This
job can be performed in California with a Pay Range of $60,060.00 -
$102,960.00 Comcast intends to offer the selected candidate base
pay within this range, dependent on job-related, non-discriminatory
factors such as experience. The application window is 30 days from
the date job is posted, unless the number of applicants requires it
to close sooner or later. Targeted Commission: $30,000 Our sales
compensation programs offer the potential for significant upside
above targeted earnings for those who overachieve their sales
targets. Base pay is one part of the Total Rewards that Comcast
provides to compensate and recognize employees for their work. Most
sales positions are eligible for a Commission under the terms of an
applicable plan, while most non-sales positions are eligible for a
Bonus. Additionally, Comcast provides best-in-class Benefits to
eligible employees. We believe that benefits should connect you to
the support you need when it matters most, and should help you care
for those who matter most. That---s why we provide an array of
options, expert guidance and always-on tools, that are personalized
to meet the needs of your reality --- to help support you
physically, financially and emotionally through the big milestones
and in your everyday life. Please visit the compensation and
benefits summary on our careers site for more details. Education
Bachelor's Degree While possessing the stated degree is preferred,
Comcast also may consider applicants who hold some combination of
coursework and experience, or who have extensive related
professional experience. Relevant Work Experience 5-7 Years
Keywords: Comcast Corporation, San Bruno , Enterprise Account Manager, Executive , Stockton, California
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