Store Manager (No Automotive Experience Required)

Company: Global Modern Services, Inc. (USA)
Location: Concord
Posted on: April 14, 2025

Job Description:

Store Manager (No Automotive Experience Required)Concord, California, United StatesStress Free Auto Care is redefining the auto repair experience by delivering exceptional service with honesty, transparency, and convenience. We're a VC-backed company with a rapidly expanding footprint (currently at 18 stores, with plans to hit 45+ by 2025). Our mission is simple: make auto care a stress-free, trustworthy experience for everyone. Join us on this exciting journey and play a pivotal role in reshaping the automotive service industry!About UsStress Free Auto Care is out to prove that auto care doesn't have to be a chore-or a greasy nightmare. We deliver exceptional results and stellar customer experiences while keeping our team's well-being front and center. Right now, we're looking for a Store Manager with top-tier leadership chops, a nose for quality, and the smarts to keep a crew motivated and customers thrilled-no oil-stained automotive knowledge necessary.Position OverviewAs our Store Manager, you'll run the day-to-day operations and ensure every job is done right, on time, and with zero hassle (for customers and staff). You'll be the main driver behind production efficiency, rock-solid quality control, and over-the-top customer satisfaction. So if you're a big-picture thinker, who can keep a team humming along keep reading.Key Responsibilities

• Production & Quality Oversight

• Coordinate daily workflow with technicians to ensure smooth, efficient operations (someone else can handle appointments-don't worry).
• Keep an eagle eye on quality standards, ensuring each vehicle leaves with a job well done and a customer who feels cared for.
• Identify production bottlenecks or process gaps, then roll out improvements that keep jobs on track and customers smiling.
• Team Management
  • Lead, coach, and motivate staff-from seasoned techs to the greenest rookies.
  • Promote a positive, goal-oriented environment where everyone feels supported and driven to deliver their best.
  • Conduct regular performance reviews and address issues head-on-no sugarcoating, just constructive feedback.
  • Customer Satisfaction
    • Make sure customers have a stellar experience from check-in to check-out-even if you can't tell them what's under the hood.
    • Quickly and effectively resolve customer issues or complaints; own any mistakes and turn them into learning opportunities.
    • Gather and analyze customer feedback to help us constantly refine the "Stress Free" approach.
    • Process & Compliance
      • Implement company policies, procedures, and safety guidelines-like it's second nature.
      • Maintain facility cleanliness and organization; nobody wants to trip over spare tires on their way to the water cooler.
      • Coordinate with vendors and suppliers to keep necessary stock on hand for smooth operations (again, you won't be ordering spark plugs by size, just making sure the shelves stay stocked).
      • Performance Tracking & Reporting
        • Keep a close watch on metrics like labor efficiency, turnaround time, and revenue performance.
        • Present regular updates to leadership, highlighting successes, challenges, and proposed solutions.
        • Forecast staffing needs and align resources so we're neither short-staffed nor overstaffed-just the right fit for hitting goals.Qualifications & Skills
          • Leadership Mojo: Able to unify a team around shared targets, channel individual strengths, and deal with conflicts calmly.
          • Organizational Whiz: You know how to keep operations streamlined and running like clockwork, from managing workflow to overseeing inventory levels.
          • Strong Communicator: You can clarify expectations, nip problems in the bud, and keep morale high-even when you're delivering tough news.
          • Quality-Driven: You refuse to settle for mediocre output; "close enough" isn't in your vocabulary.
          • Analytical Mindset: Comfortable interpreting basic performance metrics to identify trends and propose solutions.
          • Adaptability: When curveballs come, you pivot swiftly while keeping the team and customers in the loop.Why Join Stress Free Auto Care?
            • Innovative Environment: We're reshaping how auto care is done-minus the stereotypical grime and stress.
            • Growth & Development: Sharpen your management skills and explore new challenges-minus any forced pep talks.
            • Team-First Culture: You'll work alongside passionate professionals who support each other and celebrate wins together.
            • Competitive Perks: From solid compensation to benefits you can actually use, we take care of our people.Ready to Put Your Organizational Superpowers to Work?If you've got a knack for leading teams, a relentless focus on quality, and a customer-first mentality, we want you steering our store to success. Send your resume and a note on why you're the no-nonsense leader Stress Free Auto Care needs. Let's drive this industry forward-together, without the stress.Ready to Elevate Your Career? If you're interested in joining a supportive team that values your skills and dedication, we'd love to hear from you! Apply today to help us redefine automotive care.
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Keywords: Global Modern Services, Inc. (USA), San Bruno , Store Manager (No Automotive Experience Required), Hospitality & Tourism , Concord, California