Audi Marin Service Advisor
Company: indiGO Auto Group
Location: San Francisco
Posted on: October 23, 2024
Job Description:
indiGO Auto Group is a globally recognized and award-winning
company with an unparalleled dedication to outstanding customer
care and operational excellence. indiGO Auto Group is an industry
thought leader representing 27 timelessly modern franchised
dealerships in eleven US markets, including Houston, TX, Rancho
Mirage, CA, Palm Springs, CA, Riverside, CA, Marin, CA, Redwood
City, CA, St. Louis, MO, San Francisco, CA, Sugar Land, TX, Fort
Collins, CO, and most recently Little Rock, AR!indiGO represents
the very best in automotive brands: Aston Martin, Audi, Bentley,
BMW, Ferrari, Jaguar, Lamborghini, Land Rover, McLaren, Porsche,
Rolls-Royce, Rimac, and Volkswagen. We are always looking for
bright, motivated, and energetic professionals to add to our
world-class team. Each of our dealerships work as a team, and our
team strives to be the best for our customers. indiGO is proud to
represent the best in luxury automotive brands as well the best
people - come and join us today!What we are looking for:indiGO Auto
Group's Audi Marin dealership is seeking a full-time Service
Advisor to join our state-of-the-art facility. This is a great
opportunity to work for an exciting company in a fast-paced
environment.This is what we offer:
- Opportunity to work in a cohesive and supportive team
environment
- Brand new, state-of-the-art facilities and equipment
- Opportunity for advancement in a growing company
- Paid vacation days, sick days, and holidaysHere is what an
ordinary day of work may look like:
- Greet customers and carefully record the customer's concerns to
generate an accurate work order.
- Track the status of open repair orders during the day keeping
both the customers and dispatcher updated with approvals and
delays.
- Obtain the training necessary to know what is covered under
warranty for each franchise.
- Perform regular and scheduled contacts with previous customers
and make appointments for maintenance items.
- Make sure all customers have been notified when ordered parts
arrive and schedule an appointment to have the work done.
- Help the cashier close tickets and notify customers that their
vehicles are ready for pickup.
- Explain repair order charges to customers and promptly notify
the service manager of any customer service problems.
- Strive to meet management's metrics for sales per repair order,
total gross profit, repair orders per day, and customer
satisfaction scores.The opportunity is for you if you have:
- Minimum of 5 years' experience in a service advisor role
strongly preferred.
- Proven track record of CSI and sales history, preferably with a
luxury dealership, preferred.
- Excellent verbal and math skills. These skills may be tested
and evaluated.
- Ability to be insured to operate a motor vehicle.Pay range for
this role is: $65,000-$250,000Employee will be compensated through
a combination of hourly pay and commissions/ bonuses, which will
vary based on productivity.This job description in no way implies
that the duties listed here are the only ones the employee may be
required to perform. The employee is expected to perform other
tasks, duties, and training as dictated by their supervisors.indiGO
Auto Group is an equal opportunity employer, free from
discrimination and harassment of any type without regard to race,
color, religion, age, sex, national origin, disability status,
genetics, protected veteran status, sexual orientation, gender
identity or expression, or any other characteristic protected by
federal, state or local laws. This policy applies to all terms and
conditions of employment, including but not limited to recruiting,
hiring, advancement, termination, layoff, transfer, leaves of
absence, compensation and training.
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Keywords: indiGO Auto Group, San Bruno , Audi Marin Service Advisor, Other , San Francisco, California
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